Shipping Policy
Thank you for choosing De Campo & Co for your yerba mate and Argentine product needs. This Shipping Policy outlines the details regarding shipping methods, estimated delivery times, shipping fees, and any applicable restrictions or limitations.
Shipping Methods:
a. We offer shipping services through trusted carriers to ensure reliable and timely delivery of your orders.
b. The available shipping methods may include standard shipping, expedited shipping, or other options depending on your location and the products ordered.
Shipping Destinations:
a. We currently ship to addresses within the United States and select international destinations. Please note that specific shipping options and fees may vary depending on the destination country.
Order Processing Time:
a. We strive to process and ship your order as quickly as possible.
b. Orders are typically processed within 1-2 business days, excluding weekends and holidays.
c. Please note that order processing time may be subject to change during peak seasons or promotional periods.
Estimated Delivery Times:
a. The estimated delivery time depends on the shipping method selected and the destination address.
b. Standard shipping within the United States typically takes 3-7 business days for delivery, while international shipping may vary based on the destination.
c. Please note that these are estimated delivery times and actual delivery may be affected by factors beyond our control, such as customs clearance procedures or unforeseen delays by the shipping carrier.
Shipping Fees:
a. Shipping fees are calculated based on various factors, including the shipping method, destination, weight, and dimensions of the package.
b. The shipping fees will be displayed during the checkout process before the order is finalized.
c. Additional fees, such as customs duties or taxes for international shipments, may apply and are the responsibility of the recipient.
Tracking and Order Status:
a. Once your order is shipped, we will provide you with a tracking number and instructions to track your package.
b. You can track the status of your order by visiting the carrier's website and entering the provided tracking number.
Shipping Restrictions and Limitations:
a. Some products may be subject to specific shipping restrictions or limitations based on local laws, regulations, or carrier policies. Such restrictions may include flammable or hazardous materials.
b. In cases where certain products cannot be shipped to your location, we will notify you and provide assistance in finding suitable alternatives or processing a refund.
Address Accuracy:
a. It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete.
b. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Undeliverable Packages:
a. In the event that a package is deemed undeliverable by the shipping carrier due to an incorrect address, refusal of delivery, or failure to claim the package, it may be returned to us.
b. If a package is returned to us as undeliverable, we will contact you to arrange for reshipment at an additional shipping fee. Alternatively, a refund may be issued for the cost of the products, excluding the original shipping fees.
If you have any further questions or need assistance regarding our shipping policy, please contact our customer service team. We are here to ensure your satisfaction and provide a seamless shipping experience for your orders.